Comments on: Starbucks Set to Close 600 Stores http://moremerchant.com/starbucks-set-to-close-600-stores Tastes Like Chicken only better - blog tools Mon, 08 Mar 2010 12:36:06 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Lenn Honolulu Flooring http://moremerchant.com/starbucks-set-to-close-600-stores/comment-page-1#comment-4927 Lenn Honolulu Flooring Wed, 09 Dec 2009 03:08:34 +0000 http://moremerchant.com/?p=646#comment-4927 Hey there I found this website by accident, I was surfing around the net for <a href="http://www.flashflooringhawaii.com" rel="nofollow">Hawaii flooring installers</a> when I came upon your website, I must say your webpage is very interesting I just love the theme, its amazing!. I don't have the time at the moment to entirely read your site but I have bookmarked it and also subscribed for your RSS feeds. I will be back when I free up some time. Thanks for a great blog. Hey there I found this website by accident, I was surfing around the net for Hawaii flooring installers when I came upon your website, I must say your webpage is very interesting I just love the theme, its amazing!. I don’t have the time at the moment to entirely read your site but I have bookmarked it and also subscribed for your RSS feeds. I will be back when I free up some time. Thanks for a great blog.

]]> By: liza http://moremerchant.com/starbucks-set-to-close-600-stores/comment-page-1#comment-4842 liza Fri, 07 Aug 2009 23:19:05 +0000 http://moremerchant.com/?p=646#comment-4842 i was on the road and i felt of having a good coffe so i stopped at starbox new baltimore,i paid for a capuccino skim milk and double shot ,thats the way i always have it at any starbucks. but at that place it was cold milky and i did not get a double shot so when i went to see the guy who did it first all of he was mean and miserable he tell me to go pay for a double shot i told him i did already he tells me go on line and pay again, i never had any proble with any starbucks. so simple plaisir of life to not even get the coffe like i asked, while i was waiting he was mean to an toher person she asked chocolat milk he have have a very dark chocolat he was mean to her thrue . this guy does not like his work and he treat custumers like shit. he should be out of their i was so upset and i could not go on line again , that i had to throw my coffe. i asked his name and he said it was matt i do not know if it was thrue . he was the onlu guy there on july 21 2009. he should be fired. he does obviously not like his job and he is so bad . thank you liza i was on the road and i felt of having a good coffe so i stopped at starbox
new baltimore,i paid for a capuccino skim milk and double shot ,thats the way i always have it at any starbucks. but at that place it was cold milky and i did not get a double shot so when i went to see the guy who did it first all of he was mean and miserable he tell me to go pay for a double shot i told him i did already he tells me go on line and pay again, i never had any proble with any starbucks. so simple plaisir of life to not even get the coffe like i asked, while i was waiting he was mean to an toher person she asked chocolat milk he have have a very dark chocolat he was mean to her thrue . this guy does not like his work and he treat custumers like shit. he should be out of their i was so upset and i could not go on line again , that i had to throw my coffe. i asked his name and he said it was matt i do not know if it was thrue . he was the onlu guy there on july 21 2009. he should be fired. he does obviously not like his job and he is so bad . thank you liza

]]> By: ean http://moremerchant.com/starbucks-set-to-close-600-stores/comment-page-1#comment-4745 ean Tue, 10 Mar 2009 18:21:48 +0000 http://moremerchant.com/?p=646#comment-4745 Last Sunday my friend and I were at one of our favourite locations at 23rd and Oak in Vancouver. Never have I seen the location so messy. The floor looked like it had never been swept, the island for your milk, etc. had not been wiped up for a long time, the floor where we were sitting coffee or something spilled. I can understand this if they were busy, and I would not be complaining if I didn't realize the difference in housekeeping at this particular location. Thank you, Jean Last Sunday my friend and I were at one of our favourite locations at 23rd and Oak in Vancouver. Never have I seen the location so messy. The floor looked like it had never been swept, the island for your milk, etc. had not been wiped up for a long time, the floor where we were sitting coffee or something spilled. I can understand this if they were busy, and I would not be complaining if I didn’t realize the difference in housekeeping at this particular location. Thank you, Jean

]]> By: Claire Belilos http://moremerchant.com/starbucks-set-to-close-600-stores/comment-page-1#comment-4402 Claire Belilos Fri, 22 Aug 2008 20:18:30 +0000 http://moremerchant.com/?p=646#comment-4402 Jake I am happy to have found your blog. Starbucks is deteriorating very rapidly and there is no one to talk to there. In the past, when I saw 3 big shortcomings in service in one popular Starbucks with a key location in Vancouver, B.C., Canada, as a management and training consultant, and especially as a hospitality professional, I wanted to speak with its management to warn it. I had to waste many many hours, first calling the Canadian regional office, who re-directed me to the head office, since it is Starbucks policy that complaints have to be directed to the head office in Seattle. After explaining the whole thing on the phone, I got a courteous thank you from customer service by email and they mailed to me two coupons for free coffees at starbucks. Nice of them, but now I see again that something is wrong right there at the top of the company. In their focus only on the financial state of starbucks, though all these intelligent people should have known, by now, that finances are successful if they take care of the basics: good management, marketing, and operational policies, and investing time in building up a good team of loyal and happy employees. A few months ago, when they realized they had losses and that competition is taking away their clients they published big announcements about closing all stores to give their "barristas" a 2-hour training on their products and on service. Well, since then, nothing has changed for the better. They must know very little about building up a quality team of employees, and I wonder how they ever thought that a one-shot two-hour training would solve their problem. You may have discovered that on the web site of starbucks.com (head office, U.S.A.) they do NOT have any avenue for customer feedback. None at all. They have other links e.g. for investors, but if you wish to leave some comments which would be useful to them, for areas they have to immediately correct, you get a prompt saying that you must first register there. A company that does not provide free customer feedback cannot succeed. I understand that the chief executives of many major companies who do have online feedback regularly access those pages a few times a day in order to see where their company is going (succeeding or failing). I tried again today to find the right contact on their web site to relate to them my latest experiences as customer: no such luck. And here is the experience: 1) Most of their good supervisors (?) and employees are no longer there. I surmise that this has to do with the very low pay they give to their employees. When Starbucks was on top of the charts, why did they not improve the salary scales of its people? Is it only their executives who deserve a decent wage with which they can live? 2) Last week, when I bought coffee for home at starbucks, I was pleasantly surprised to be given a voucher for a "free iced item" (coffee, tea or whatever) and then discovered they had distributed a similar one to all our homes, downtown. On this voucher it is specified that it is for the "tall" size. I went to the seaside starbucks with my daughter yesterday and we decided to take them up on their offer. First of all, all the employees there were new, with glum faces, and no hint of a welcoming look or smile. The girl made a face when I presented the vouchers. My daughter asked if her iced coffee could be decaf and that girl (+ 2 others) said a definite "no". Their explanation was that if we bought and paid for an iced coffee they could prepare for us a decaf, but because we were paying with our free voucher, we could not have a decaf. What sort of goodwill Starbucks offer is that? Were the girls just ignorant or had they received specific instructions from their (a) Manager or (b) Area/Regional Director, or (c) The Head Office? I did not try phoning the Starbucks regional office because, being a consultant, like before, they would think that I was approaching them for business and not as a customer. Or they would just "placate" me, saying "thank you, we will take care of it." Something is very very wrong with Starbucks and I see their forthcoming demise unless they do something quick! I do hope they will see this and read this. No normal way to contact the actual executives I have to talk to at the head office. Claire Belilos CHIC Hospitality Consulting Services Vancouver B.C. www.easytraining.com Jake

I am happy to have found your blog. Starbucks is deteriorating very rapidly and there is no one to talk to there. In the past, when I saw 3 big shortcomings in service in one popular Starbucks with a key location in Vancouver, B.C., Canada, as a management and training consultant, and especially as a hospitality professional, I wanted to speak with its management to warn it. I had to waste many many hours, first calling the Canadian regional office, who re-directed me to the head office, since it is Starbucks policy that complaints have to be directed to the head office in Seattle.

After explaining the whole thing on the phone, I got a courteous thank you from customer service by email and they mailed to me two coupons for free coffees at starbucks. Nice of them, but now I see again that something is wrong right there at the top of the company. In their focus only on the financial state of starbucks, though all these intelligent people should have known, by now, that finances are successful if they take care of the basics: good management, marketing, and operational policies, and investing time in building up a good team of loyal and happy employees.

A few months ago, when they realized they had losses and that competition is taking away their clients they published big announcements about closing all stores to give their “barristas” a 2-hour training on their products and on service. Well, since then, nothing has changed for the better.

They must know very little about building up a quality team of employees, and I wonder how they ever thought that a one-shot two-hour training would solve their problem.

You may have discovered that on the web site of starbucks.com (head office, U.S.A.) they do NOT have any avenue for customer feedback. None at all. They have other links e.g. for investors, but if you wish to leave some comments which would be useful to them, for areas they have to immediately correct, you get a prompt saying that you must first register there.

A company that does not provide free customer feedback cannot succeed. I understand that the chief executives of many major companies who do have online feedback regularly access those pages a few times a day in order to see where their company is going (succeeding or failing).

I tried again today to find the right contact on their web site to relate to them my latest experiences as customer: no such luck.

And here is the experience:

1) Most of their good supervisors (?) and employees are no longer there. I surmise that this has to do with the very low pay they give to their employees. When Starbucks was on top of the charts, why did they not improve the salary scales of its people? Is it only their executives who deserve a decent wage with which they can live?

2) Last week, when I bought coffee for home at starbucks, I was pleasantly surprised to be given a voucher for a “free iced item” (coffee, tea or whatever) and then discovered they had distributed a similar one to all our homes, downtown. On this voucher it is specified that it is for the “tall” size. I went to the seaside starbucks with my daughter yesterday and we decided to take them up on their offer. First of all, all the employees there were new, with glum faces, and no hint of a welcoming look or smile. The girl made a face when I presented the vouchers. My daughter asked if her iced coffee could be decaf and that girl (+ 2 others) said a definite “no”. Their explanation was that if we bought and paid for an iced coffee they could prepare for us a decaf, but because we were paying with our free voucher, we could not have a decaf.

What sort of goodwill Starbucks offer is that? Were the girls just ignorant or had they received specific instructions from their (a) Manager or (b) Area/Regional Director, or (c) The Head Office?

I did not try phoning the Starbucks regional office because, being a consultant, like before, they would think that I was approaching them for business and not as a customer. Or they would just “placate” me, saying “thank you, we will take care of it.”

Something is very very wrong with Starbucks and I see their forthcoming demise unless they do something quick!

I do hope they will see this and read this. No normal way to contact the actual executives I have to talk to at the head office.

Claire Belilos
CHIC Hospitality Consulting Services
Vancouver B.C.
http://www.easytraining.com

]]> By: dave http://moremerchant.com/starbucks-set-to-close-600-stores/comment-page-1#comment-4054 dave Wed, 02 Jul 2008 16:41:37 +0000 http://moremerchant.com/?p=646#comment-4054 in this economy company's selling extremely elastic goods like specialty coffee really gonna feel the hurt a lot. (i believe specialty coffees elasticity is above 10 but i cant remember) in this economy company’s selling extremely elastic goods like specialty coffee really gonna feel the hurt a lot. (i believe specialty coffees elasticity is above 10 but i cant remember)

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