Comments on: Delta Airlines Sucks http://moremerchant.com/delta-airlines-sucks Wed, 23 May 2012 10:28:19 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Unsatisfied Customer http://moremerchant.com/delta-airlines-sucks/comment-page-2#comment-5445 Unsatisfied Customer Tue, 06 Jul 2010 19:38:37 +0000 http://moremerchant.com/delta-airlines-sucks#comment-5445 We lost our credit becasue they gave us the wrong information on the expiration and when we called they were rude and admitted tot the mistake but would not do anythign about it. They suck. Never flying delta and they lost our business all together. Don't fly delta We lost our credit becasue they gave us the wrong information on the expiration and when we called they were rude and admitted tot the mistake but would not do anythign about it. They suck. Never flying delta and they lost our business all together. Don’t fly delta

]]> By: Mitch McCanless http://moremerchant.com/delta-airlines-sucks/comment-page-2#comment-5429 Mitch McCanless Mon, 28 Jun 2010 01:54:07 +0000 http://moremerchant.com/delta-airlines-sucks#comment-5429 Delta caused me to lose 3 flights in Atlanta and my main flight to Israel!.Flew me on a cheaper aircraft to the WRONG airport in New York.Will endeavor to never fly with them again Delta caused me to lose 3 flights in Atlanta and my main flight to Israel!.Flew me on a cheaper aircraft to the WRONG airport in New York.Will endeavor to never fly with them again

]]> By: Scott http://moremerchant.com/delta-airlines-sucks/comment-page-2#comment-5267 Scott Mon, 03 May 2010 17:18:40 +0000 http://moremerchant.com/delta-airlines-sucks#comment-5267 I agree 100% that Delta sucks. I fly about twice a week and try very hard not to fly delta but some times I have to due to schedule. Almost every time they do something stupid like not letting me on a flight that is departing even though I am willing to pay for the ticke change and they are still bording the plane just becuase I did not get on standby thirty minutes before takeoff. Good business decision to leave an empty seat on a plane someone was willing to pay for because you are too lazy to print the ticket. Most recently I called to get a seat assigned becuase their web site would not let me do it online even though when I purchased the ticket it showed open seat available (and still shows them). They refused to assign me a seat which probably means they have over booked the flight and leave the empty seats showing on their web page to get people to continue to buy seats when none are available. Once they get your money and you show up at the airport they notify you that the filight is overbooked and they try to find another seat on a different flight. When I asked both the agent and the supervisor why they would not assign me one of the empty seats that appeared online they kept repeating that some are reserved for the ticket counter at the airport to assign but no one could explain why. Delta really sucks, do not fly them if you have a choice. I agree 100% that Delta sucks. I fly about twice a week and try very hard not to fly delta but some times I have to due to schedule. Almost every time they do something stupid like not letting me on a flight that is departing even though I am willing to pay for the ticke change and they are still bording the plane just becuase I did not get on standby thirty minutes before takeoff. Good business decision to leave an empty seat on a plane someone was willing to pay for because you are too lazy to print the ticket.

Most recently I called to get a seat assigned becuase their web site would not let me do it online even though when I purchased the ticket it showed open seat available (and still shows them). They refused to assign me a seat which probably means they have over booked the flight and leave the empty seats showing on their web page to get people to continue to buy seats when none are available. Once they get your money and you show up at the airport they notify you that the filight is overbooked and they try to find another seat on a different flight.

When I asked both the agent and the supervisor why they would not assign me one of the empty seats that appeared online they kept repeating that some are reserved for the ticket counter at the airport to assign but no one could explain why.

Delta really sucks, do not fly them if you have a choice.

]]> By: Jen http://moremerchant.com/delta-airlines-sucks/comment-page-2#comment-5243 Jen Mon, 19 Apr 2010 01:23:13 +0000 http://moremerchant.com/delta-airlines-sucks#comment-5243 Did anyone else lose miles when delta and nwa merged? Delta was supposedly going to transfer all of our miles to our delta FF account during the merger and we lost thousands of our miles.. they just completely disappeared. Never showed up in our delta account! We have called delta and they refuse to take resposibility for the missing miles. They claimed they transferred the miles when they clearly never did. Its so unprofessional. We are still writing letters trying to claim our miles. Did anyone else lose miles when delta and nwa merged? Delta was supposedly going to transfer all of our miles to our delta FF account during the merger and we lost thousands of our miles.. they just completely disappeared. Never showed up in our delta account! We have called delta and they refuse to take resposibility for the missing miles. They claimed they transferred the miles when they clearly never did. Its so unprofessional. We are still writing letters trying to claim our miles.

]]> By: Ernest Gentz http://moremerchant.com/delta-airlines-sucks/comment-page-2#comment-5160 Ernest Gentz Thu, 18 Mar 2010 09:46:41 +0000 http://moremerchant.com/delta-airlines-sucks#comment-5160 I really enjoyed this and I will clearly come back soon to read more on your blog. I really enjoyed this and I will clearly come back soon to read more on your blog.

]]> By: Gabriel http://moremerchant.com/delta-airlines-sucks/comment-page-1#comment-4939 Gabriel Thu, 17 Dec 2009 02:55:58 +0000 http://moremerchant.com/delta-airlines-sucks#comment-4939 This is the first time I’m using Delta to fly from houston to Honduras during Christmas break. So far it’s a traveler’s worst nightmare. I had trouble getting to the airport and barely managed to get there 7 minutes before the flight was closed out. As I was checking my bags in,the lady told me that I would have to pay 150 dollar fine because of the extra baggage weight. I asked her to give me a second to let me take some things out to reduce the weight. I tried to check it in again and luggage weighed 52 pounds. Usually other airlines would let me slide through with that, but the lady wouldn’t budge. So I tried taking more stuff out. When I tried to weigh the baggage for the third time, the lady told me the flight was closed and there was nothing I could do about it. I asked her to help me out, because I actually got there on time and took longer because of the baggage. Her response was “Why should I help you? You are no family member of mine!!”. I was shock to here this. And they wouldn’t reschedule a flight for me. They said I was Expedia’s problem. When I called Expedia they told me that I would have to pay 150 dollars to reschedule my flight and a 800 dollars difference for the new ticket fairs. Obviously I wasn’t able to afford that. Expedia told me to speak with Delta and Delta told me to speak with expedia. After that, I decided to wait, and call later to see if the next expedia agent could help me. I ended up paying and extra 370 dollars to book a flight for Sunday. I was suppose to get surgery on Thursday and will have to reschedule that. I’m hoping nothing bad happens that day. So far, this is the WORST airline I’ve ever had business with. Any other airline would have happily helped me out and would have treated me like an actual customer. This is the first time I’m using Delta to fly from houston to Honduras during Christmas break. So far it’s a traveler’s worst nightmare. I had trouble getting to the airport and barely managed to get there 7 minutes before the flight was closed out. As I was checking my bags in,the lady told me that I would have to pay 150 dollar fine because of the extra baggage weight. I asked her to give me a second to let me take some things out to reduce the weight. I tried to check it in again and luggage weighed 52 pounds. Usually other airlines would let me slide through with that, but the lady wouldn’t budge. So I tried taking more stuff out. When I tried to weigh the baggage for the third time, the lady told me the flight was closed and there was nothing I could do about it. I asked her to help me out, because I actually got there on time and took longer because of the baggage. Her response was “Why should I help you? You are no family member of mine!!”. I was shock to here this. And they wouldn’t reschedule a flight for me. They said I was Expedia’s problem. When I called Expedia they told me that I would have to pay 150 dollars to reschedule my flight and a 800 dollars difference for the new ticket fairs. Obviously I wasn’t able to afford that. Expedia told me to speak with Delta and Delta told me to speak with expedia. After that, I decided to wait, and call later to see if the next expedia agent could help me. I ended up paying and extra 370 dollars to book a flight for Sunday. I was suppose to get surgery on Thursday and will have to reschedule that. I’m hoping nothing bad happens that day. So far, this is the WORST airline I’ve ever had business with. Any other airline would have happily helped me out and would have treated me like an actual customer.

]]> By: DeMitt Rutledge http://moremerchant.com/delta-airlines-sucks/comment-page-1#comment-4901 DeMitt Rutledge Fri, 23 Oct 2009 17:09:43 +0000 http://moremerchant.com/delta-airlines-sucks#comment-4901 What follows is my actual letter AND email sent to Delta skymiles.... I would like to address what I've seeen as a deterioration of service with Delta Airlines over the last year. There have been many instances of this that I care not bring up until now. I have been requesting missing mileage for a flight taken back on September 19th and I absolutely requested said mileage WITHIN the 30 days alloted by Delta. I received a reply stating that the "miles HAVE BEEN posted to my account and will reflect on my account within 24 hours" - and that was on October 4th. After 15 DAYS - I contacted Delta AGAIN to request miles that SHOULD HAVE POSTED (I emphasize "should have" because that was YOUR response to my ORIGINAL request) WITHIN 24 hours of my original request (October 4th) which NEVER posted. Guess what Delta's response was to that SECOND attempt ? It was that you were "behind" and that I should allow 5-6 days to have this worked on....what no one seems to recognize is that YOU ALREADY stated that miles HAVE BEEN POSTED and SHOULD REFLECT WITHIN 24 HOURS and that was again, back on October 4th. I have taken exactly 16 segments SINCE June of this year (that's 16 segments in 5 months) and I have experienced misinformation up to and including a flight where I was SUPPOSED to travel with my pet as checked baggage that ended up being a DISASTER. I was even issued a $100.00 travel credit for that experience and I thought that my bad "run" with Delta was done.....but alas, I'm STILL dealing with this issue. Can a HUMAN there verify my flight information and get this resolved as I have many more flights to be taken and this has definitely caused me to rethink who the carrier will be for those flights ! Here's the kicker though....After being a Delta EMPLOYEE for 12.5 YEARS and excelling at every position I served (including 8 years in Reservations as not only a Skymiles Service Agent, but also for 4 years as an International Partners Awards Desk and as an International Sales agent) I reapplied AFTER accepting a severance package and I get an email back saying I didn't meet the BASIC criteria for a frontline Domestic Res Agent ? ? ? ? I won't even have to mention approximately 72 letters of commendation of my service from satisfied passengers (Feather In Your Cap awards) with my time in RESERVATIONS so it's safe to say that I know a "fair amount" of about how the Skymiles desk operates as well as Delta's expectation of service - and I HAVE NOT SEEN IT. I'm not sure why the service has gone downhill but I'm glad it wasn't this way DURING my 12.5 years of service with Delta. Can someone that still knows a bit about good service get this worked on ? This is my 3rd attempt after being MOST patient so I think it's about time Delta get back to being the Delta I knew and enjoyed working for - for over 12 years and get my flights posted ? I'll usually end any "request" correspondence with a "thank you" but this has been everything but a thankful experience - I'm seriously at a point of ending my correspondence (as far as Delta is concerned) with " A PASSENGER HOPEFULLY WISHING AND WAITING THAT THIS WILL BE A FAVORABLE EXPERIENCE HANDLED IN WHAT SHOULD BE A NORMAL AMOUNT OF TIME - BUT EXPERIENCE HAS SHOWN THAT'S A BIG HOPE" with my signature.... DeMitt Rutledge p.s. I can attach the entire email thread regarding this issue if need be. Yeah - I can't wait to see what their response is to this one.... What follows is my actual letter AND email sent to Delta skymiles….

I would like to address what I’ve seeen as a deterioration of service with Delta Airlines over the last year. There have been many instances of this that I care not bring up until now. I have been requesting missing mileage for a flight taken back on September 19th and I absolutely requested said mileage WITHIN the 30 days alloted by Delta. I received a reply stating that the “miles HAVE BEEN posted to my account and will reflect on my account within 24 hours” – and that was on October 4th. After 15 DAYS – I contacted Delta AGAIN to request miles that SHOULD HAVE POSTED (I emphasize “should have” because that was YOUR response to my ORIGINAL request) WITHIN 24 hours of my original request (October 4th) which NEVER posted. Guess what Delta’s response was to that SECOND attempt ? It was that you were “behind” and that I should allow 5-6 days to have this worked on….what no one seems to recognize is that YOU ALREADY stated that miles HAVE BEEN POSTED and SHOULD REFLECT WITHIN 24 HOURS and that was again, back on October 4th. I have taken exactly 16 segments SINCE June of this year (that’s 16 segments in 5 months) and I have experienced misinformation up to and including a flight where I was SUPPOSED to travel with my pet as checked baggage that ended up being a DISASTER. I was even issued a $100.00 travel credit for that experience and I thought that my bad “run” with Delta was done…..but alas, I’m STILL dealing with this issue. Can a HUMAN there verify my flight information and get this resolved as I have many more flights to be taken and this has definitely caused me to rethink who the carrier will be for those flights ! Here’s the kicker though….After being a Delta EMPLOYEE for 12.5 YEARS and excelling at every position I served (including 8 years in Reservations as not only a Skymiles Service Agent, but also for 4 years as an International Partners Awards Desk and as an International Sales agent) I reapplied AFTER accepting a severance package and I get an email back saying I didn’t meet the BASIC criteria for a frontline Domestic Res Agent ? ? ? ? I won’t even have to mention approximately 72 letters of commendation of my service from satisfied passengers (Feather In Your Cap awards) with my time in RESERVATIONS so it’s safe to say that I know a “fair amount” of about how the Skymiles desk operates as well as Delta’s expectation of service – and I HAVE NOT SEEN IT. I’m not sure why the service has gone downhill but I’m glad it wasn’t this way DURING my 12.5 years of service with Delta. Can someone that still knows a bit about good service get this worked on ? This is my 3rd attempt after being MOST patient so I think it’s about time Delta get back to being the Delta I knew and enjoyed working for – for over 12 years and get my flights posted ? I’ll usually end any “request” correspondence with a “thank you” but this has been everything but a thankful experience – I’m seriously at a point of ending my correspondence (as far as Delta is concerned) with ” A PASSENGER HOPEFULLY WISHING AND WAITING THAT THIS WILL BE A FAVORABLE EXPERIENCE HANDLED IN WHAT SHOULD BE A NORMAL AMOUNT OF TIME – BUT EXPERIENCE HAS SHOWN THAT’S A BIG HOPE” with my signature….
DeMitt Rutledge

p.s. I can attach the entire email thread regarding this issue if need be.

Yeah – I can’t wait to see what their response is to this one….

]]> By: Unlisted http://moremerchant.com/delta-airlines-sucks/comment-page-1#comment-4897 Unlisted Fri, 16 Oct 2009 21:12:29 +0000 http://moremerchant.com/delta-airlines-sucks#comment-4897 Delta does suck - I bought a business class ticket to Europe. And the seat did not recline. Now imagine paying all that $$$$ and having a seat that does not recline. I got back and started talking to customer service...which actually has made things worse since they really don't care. Do not fly them unless you absolutely have to. I am staying with my other airline frequent flyer programs and AVOIDING DELTA airlines. Delta does suck – I bought a business class ticket to Europe. And the seat did not recline. Now imagine paying all that $$$$ and having a seat that does not recline. I got back and started talking to customer service…which actually has made things worse since they really don’t care. Do not fly them unless you absolutely have to. I am staying with my other airline frequent flyer programs and AVOIDING DELTA airlines.

]]> By: Mike http://moremerchant.com/delta-airlines-sucks/comment-page-1#comment-4715 Mike Thu, 29 Jan 2009 19:46:00 +0000 http://moremerchant.com/delta-airlines-sucks#comment-4715 Indeed, Delta sucks. They improved a bit in 2006 but quality seems to be back on a downward trend again. There are an incredible number of "Delta Sucks" complaints on the web. Indeed, Delta sucks. They improved a bit in 2006 but quality seems to be back on a downward trend again. There are an incredible number of “Delta Sucks” complaints on the web.

]]> By: Alan http://moremerchant.com/delta-airlines-sucks/comment-page-1#comment-4650 Alan Sun, 23 Nov 2008 04:46:57 +0000 http://moremerchant.com/delta-airlines-sucks#comment-4650 I would like to add my thoughts about Delta Airlines. I was a Skymiles member along with my Wife for many years. We would fly our family of six at least twice a year and my Wife and I at least three times a year each. I was loyal to Delta until the Skymiles became impossible to use. I switched over to Southwest over three years ago and find Southwest wonderful to fly with and deal with.... Fast forward to October of this year (2008) I lost my Father and needed to get two flights booked. I was obligated to use Delta in that they were the only Airlines to fly into the small town my Parents lived in. I had no access to a computer to book the flight because I was in transit, they charged me $50.00 dollars EACH ticket to have the privilege of talking to some ticket agent in a foreign country. FIFTY DOLLARS to book a ticket and on top of that I had no other choice. If anyone that reads this does see Delta for what is. I have so many other choices and will NEVER fly Delta unless I have no other choice regardless of the cost. I would like to add my thoughts about Delta Airlines. I was a Skymiles member along with my Wife for many years. We would fly our family of six at least twice a year and my Wife and I at least three times a year each. I was loyal to Delta until the Skymiles became impossible to use. I switched over to Southwest over three years ago and find Southwest wonderful to fly with and deal with…. Fast forward to October of this year (2008) I lost my Father and needed to get two flights booked. I was obligated to use Delta in that they were the only Airlines to fly into the small town my Parents lived in. I had no access to a computer to book the flight because I was in transit, they charged me $50.00 dollars EACH ticket to have the privilege of talking to some ticket agent in a foreign country. FIFTY DOLLARS to book a ticket and on top of that I had no other choice. If anyone that reads this does see Delta for what is. I have so many other choices and will NEVER fly Delta unless I have no other choice regardless of the cost.

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