I flew Delta today on a ticket my wife got me. She is flying tomorrow with the 3 kids on the same flights just a day later. I don’t want to do into it at this time but don’t don’t fly Delta! Go out of your way even if you have to pay more and fly another company.
Delta is really screwing up any quality that is left in the airlines. they screwed my flights up today and didn’t even call to tell me. So I checked to see if they did the same to my wife and 3 kids on tomorrow’s flights. Sure enough. No call for her either.
She calls Delta and by the end of the call she is crying as they hug up on her in the middle of the call.
In the airline industry where they compete for the worst customer service Delta takes the cake. We have used 10 tickets with them lately and they send a lady off crying as they hang up on her. Pitiful.
Delta Airlines sucks.
[tags]Delta, airlines[/tags]
[...] The airline industry is known for their bad customer service. This is common knowledge. If you desire to feel like you have been kicked in the face with a golf shoe then you go talk to an airline. Delta takes the cake as you see in my last post about how Delta Airline sucks. [...]
I can’t stand Delta! It is the only airline I absolutely refuse to fly. They have the absolute worst customer service and don’t appear to care about the people that give them their business. I haven’t flown them in about 15 years now, there are so many other airlines to choose from that it becomes pretty easy to ignore Delta.
Funny to see this blog. Let me tell you the value you get on Delta. My wife and I got a Delta SkyMiles card for our small business. After two years it turned out we had enough miles saved up to fly first class, round-trip (a rare treat for us) from DFW to Vancouver, BC to catch a cruise ship, so we decided to do it.
First of all, Delta serves crackers to their first class passengers…NO MEALS, CRACKERS. You might pay $2000+ to sit in first class on Delta but you will not get service above what Southwest Airlines offers…and Southwest service/food is better!
I asked Delta about this and here’s the actual email reply I got: “Thank you for your e-mail to Delta Air Lines. Your comments about our onboard service are appreciated. We realize in-flight dining can add to the overall travel experience, and it is unfortunate you were disappointed. The changes in our meal service are apart of Delta’s comprehensive Transformation Plan to offer a more simplified, value-driven customer experience. Please accept our apology for the poor impression, and we welcome further opportunities to be of service. Sincerely, Customer Support Desk.”
Keep in mind…this is the reply they send to a first-class passenger. In other words, Delta expects you to pay $2000+ for a first-class ticket but screw you if you want first-class service as “they know how in-flight dining can add to the overall experience but you won’t get it.” HEY DELTA, I PAID FOR THE “EXPERIENCE!”
So Delta has gone Aeroflot on us. In other words, you might pay for first class but you will not get service above coach. But hey, the seat IS bigger, sometimes. On this trip we had to connect in Salt Lake City. So we sat in first class from DFW to Salt Lake. Then we were put on one of those match boxes from Salt Lake to Vancouver…but screw me for paying for a first class ticket and not being told I would be on a 20 passenger mini-jet for 3 hours of the trip. I asked about getting a refund for the first class portion of the trip that I got hosed out of and they said I was SOL, that’s just the way it is, that’s how the ball bounces, luck of the draw, no refund for paying first class, etc. Delta seems to think that the American flying public is happy with the Communist Airline experience they offer. Delta will be out of business within 5 years if they continue with their current management and structure. Delta is in the trouble they’re in now because of the morons they continue to hire to run that joke-of-an-airline. Obviously, they have not learned from their continued mis-management. If you read a book called, Splash Of Colors, you will see the future of Delta. Too bad, they were once a good airline.
Doug I understand your frustrations as you see from my post. I am impressed with Continental. Not perfect but in a far better league than Delta.
Delta’s practice of over-booking flights is frustrating and makes no sense from a customer service standpoint. I along with my wife and four children arrived at the SLC airport two hours in advance of flight 259′s scheduled departure to Cancun today (2/10/2008). We checked in at the ticket counter and made our way through security. For whatever reason, TSA was incredibly slow and the lines were extremely long. We finally made it through the security nightmare and ran to our gate. We gave the attendant our tickets but were told that there were no seats on the plane. I couldn’t believe it. My tickets had assigned seat numbers. They knew that I had already checked in at the ticket counter! The attendant explained that since Delta had over-sold the flight and we were slow getting to the gate that she gave our seats to someone else. What nonsense! (The plane sat there at the gate for another 20 minutes!) I still can’t believe it. I stood there dumbfounded — trying to explain to four young children why, even though we had tickets with seat numbers printed on them, that we weren’t going to Cancun today. (My kids still don’t understand). I can’t believe Delta did that to us. We paid for those seats and they knew we had checked in at the counter and they just took them right out from under us. Delta taught my kids a horrible lesson about customer service and greed today.
I would like to add my thoughts about Delta Airlines. I was a Skymiles member along with my Wife for many years. We would fly our family of six at least twice a year and my Wife and I at least three times a year each. I was loyal to Delta until the Skymiles became impossible to use. I switched over to Southwest over three years ago and find Southwest wonderful to fly with and deal with…. Fast forward to October of this year (2008) I lost my Father and needed to get two flights booked. I was obligated to use Delta in that they were the only Airlines to fly into the small town my Parents lived in. I had no access to a computer to book the flight because I was in transit, they charged me $50.00 dollars EACH ticket to have the privilege of talking to some ticket agent in a foreign country. FIFTY DOLLARS to book a ticket and on top of that I had no other choice. If anyone that reads this does see Delta for what is. I have so many other choices and will NEVER fly Delta unless I have no other choice regardless of the cost.
Indeed, Delta sucks. They improved a bit in 2006 but quality seems to be back on a downward trend again. There are an incredible number of “Delta Sucks” complaints on the web.
Delta does suck – I bought a business class ticket to Europe. And the seat did not recline. Now imagine paying all that $$$$ and having a seat that does not recline. I got back and started talking to customer service…which actually has made things worse since they really don’t care. Do not fly them unless you absolutely have to. I am staying with my other airline frequent flyer programs and AVOIDING DELTA airlines.
What follows is my actual letter AND email sent to Delta skymiles….
I would like to address what I’ve seeen as a deterioration of service with Delta Airlines over the last year. There have been many instances of this that I care not bring up until now. I have been requesting missing mileage for a flight taken back on September 19th and I absolutely requested said mileage WITHIN the 30 days alloted by Delta. I received a reply stating that the “miles HAVE BEEN posted to my account and will reflect on my account within 24 hours” – and that was on October 4th. After 15 DAYS – I contacted Delta AGAIN to request miles that SHOULD HAVE POSTED (I emphasize “should have” because that was YOUR response to my ORIGINAL request) WITHIN 24 hours of my original request (October 4th) which NEVER posted. Guess what Delta’s response was to that SECOND attempt ? It was that you were “behind” and that I should allow 5-6 days to have this worked on….what no one seems to recognize is that YOU ALREADY stated that miles HAVE BEEN POSTED and SHOULD REFLECT WITHIN 24 HOURS and that was again, back on October 4th. I have taken exactly 16 segments SINCE June of this year (that’s 16 segments in 5 months) and I have experienced misinformation up to and including a flight where I was SUPPOSED to travel with my pet as checked baggage that ended up being a DISASTER. I was even issued a $100.00 travel credit for that experience and I thought that my bad “run” with Delta was done…..but alas, I’m STILL dealing with this issue. Can a HUMAN there verify my flight information and get this resolved as I have many more flights to be taken and this has definitely caused me to rethink who the carrier will be for those flights ! Here’s the kicker though….After being a Delta EMPLOYEE for 12.5 YEARS and excelling at every position I served (including 8 years in Reservations as not only a Skymiles Service Agent, but also for 4 years as an International Partners Awards Desk and as an International Sales agent) I reapplied AFTER accepting a severance package and I get an email back saying I didn’t meet the BASIC criteria for a frontline Domestic Res Agent ? ? ? ? I won’t even have to mention approximately 72 letters of commendation of my service from satisfied passengers (Feather In Your Cap awards) with my time in RESERVATIONS so it’s safe to say that I know a “fair amount” of about how the Skymiles desk operates as well as Delta’s expectation of service – and I HAVE NOT SEEN IT. I’m not sure why the service has gone downhill but I’m glad it wasn’t this way DURING my 12.5 years of service with Delta. Can someone that still knows a bit about good service get this worked on ? This is my 3rd attempt after being MOST patient so I think it’s about time Delta get back to being the Delta I knew and enjoyed working for – for over 12 years and get my flights posted ? I’ll usually end any “request” correspondence with a “thank you” but this has been everything but a thankful experience – I’m seriously at a point of ending my correspondence (as far as Delta is concerned) with ” A PASSENGER HOPEFULLY WISHING AND WAITING THAT THIS WILL BE A FAVORABLE EXPERIENCE HANDLED IN WHAT SHOULD BE A NORMAL AMOUNT OF TIME – BUT EXPERIENCE HAS SHOWN THAT’S A BIG HOPE” with my signature….
DeMitt Rutledge
p.s. I can attach the entire email thread regarding this issue if need be.
Yeah – I can’t wait to see what their response is to this one….
This is the first time I’m using Delta to fly from houston to Honduras during Christmas break. So far it’s a traveler’s worst nightmare. I had trouble getting to the airport and barely managed to get there 7 minutes before the flight was closed out. As I was checking my bags in,the lady told me that I would have to pay 150 dollar fine because of the extra baggage weight. I asked her to give me a second to let me take some things out to reduce the weight. I tried to check it in again and luggage weighed 52 pounds. Usually other airlines would let me slide through with that, but the lady wouldn’t budge. So I tried taking more stuff out. When I tried to weigh the baggage for the third time, the lady told me the flight was closed and there was nothing I could do about it. I asked her to help me out, because I actually got there on time and took longer because of the baggage. Her response was “Why should I help you? You are no family member of mine!!”. I was shock to here this. And they wouldn’t reschedule a flight for me. They said I was Expedia’s problem. When I called Expedia they told me that I would have to pay 150 dollars to reschedule my flight and a 800 dollars difference for the new ticket fairs. Obviously I wasn’t able to afford that. Expedia told me to speak with Delta and Delta told me to speak with expedia. After that, I decided to wait, and call later to see if the next expedia agent could help me. I ended up paying and extra 370 dollars to book a flight for Sunday. I was suppose to get surgery on Thursday and will have to reschedule that. I’m hoping nothing bad happens that day. So far, this is the WORST airline I’ve ever had business with. Any other airline would have happily helped me out and would have treated me like an actual customer.