Delta Airlines Sucks
I flew Delta today on a ticket my wife got me. She is flying tomorrow with the 3 kids on the same flights just a day later. I don’t want to do into it at this time but don’t don’t fly Delta! Go out of your way even if you have to pay more and fly another company.
Delta is really screwing up any quality that is left in the airlines. they screwed my flights up today and didn’t even call to tell me. So I checked to see if they did the same to my wife and 3 kids on tomorrow’s flights. Sure enough. No call for her either.
She calls Delta and by the end of the call she is crying as they hug up on her in the middle of the call.
In the airline industry where they compete for the worst customer service Delta takes the cake. We have used 10 tickets with them lately and they send a lady off crying as they hang up on her. Pitiful.
Delta Airlines sucks.
[tags]Delta, airlines[/tags]
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[...] The airline industry is known for their bad customer service. This is common knowledge. If you desire to feel like you have been kicked in the face with a golf shoe then you go talk to an airline. Delta takes the cake as you see in my last post about how Delta Airline sucks. [...]
I can’t stand Delta! It is the only airline I absolutely refuse to fly. They have the absolute worst customer service and don’t appear to care about the people that give them their business. I haven’t flown them in about 15 years now, there are so many other airlines to choose from that it becomes pretty easy to ignore Delta.
Funny to see this blog. Let me tell you the value you get on Delta. My wife and I got a Delta SkyMiles card for our small business. After two years it turned out we had enough miles saved up to fly first class, round-trip (a rare treat for us) from DFW to Vancouver, BC to catch a cruise ship, so we decided to do it.
First of all, Delta serves crackers to their first class passengers…NO MEALS, CRACKERS. You might pay $2000+ to sit in first class on Delta but you will not get service above what Southwest Airlines offers…and Southwest service/food is better!
I asked Delta about this and here’s the actual email reply I got: “Thank you for your e-mail to Delta Air Lines. Your comments about our onboard service are appreciated. We realize in-flight dining can add to the overall travel experience, and it is unfortunate you were disappointed. The changes in our meal service are apart of Delta’s comprehensive Transformation Plan to offer a more simplified, value-driven customer experience. Please accept our apology for the poor impression, and we welcome further opportunities to be of service. Sincerely, Customer Support Desk.”
Keep in mind…this is the reply they send to a first-class passenger. In other words, Delta expects you to pay $2000+ for a first-class ticket but screw you if you want first-class service as “they know how in-flight dining can add to the overall experience but you won’t get it.” HEY DELTA, I PAID FOR THE “EXPERIENCE!”
So Delta has gone Aeroflot on us. In other words, you might pay for first class but you will not get service above coach. But hey, the seat IS bigger, sometimes. On this trip we had to connect in Salt Lake City. So we sat in first class from DFW to Salt Lake. Then we were put on one of those match boxes from Salt Lake to Vancouver…but screw me for paying for a first class ticket and not being told I would be on a 20 passenger mini-jet for 3 hours of the trip. I asked about getting a refund for the first class portion of the trip that I got hosed out of and they said I was SOL, that’s just the way it is, that’s how the ball bounces, luck of the draw, no refund for paying first class, etc. Delta seems to think that the American flying public is happy with the Communist Airline experience they offer. Delta will be out of business within 5 years if they continue with their current management and structure. Delta is in the trouble they’re in now because of the morons they continue to hire to run that joke-of-an-airline. Obviously, they have not learned from their continued mis-management. If you read a book called, Splash Of Colors, you will see the future of Delta. Too bad, they were once a good airline.
Doug I understand your frustrations as you see from my post. I am impressed with Continental. Not perfect but in a far better league than Delta.
Delta’s practice of over-booking flights is frustrating and makes no sense from a customer service standpoint. I along with my wife and four children arrived at the SLC airport two hours in advance of flight 259’s scheduled departure to Cancun today (2/10/2008). We checked in at the ticket counter and made our way through security. For whatever reason, TSA was incredibly slow and the lines were extremely long. We finally made it through the security nightmare and ran to our gate. We gave the attendant our tickets but were told that there were no seats on the plane. I couldn’t believe it. My tickets had assigned seat numbers. They knew that I had already checked in at the ticket counter! The attendant explained that since Delta had over-sold the flight and we were slow getting to the gate that she gave our seats to someone else. What nonsense! (The plane sat there at the gate for another 20 minutes!) I still can’t believe it. I stood there dumbfounded — trying to explain to four young children why, even though we had tickets with seat numbers printed on them, that we weren’t going to Cancun today. (My kids still don’t understand). I can’t believe Delta did that to us. We paid for those seats and they knew we had checked in at the counter and they just took them right out from under us. Delta taught my kids a horrible lesson about customer service and greed today.
I would like to add my thoughts about Delta Airlines. I was a Skymiles member along with my Wife for many years. We would fly our family of six at least twice a year and my Wife and I at least three times a year each. I was loyal to Delta until the Skymiles became impossible to use. I switched over to Southwest over three years ago and find Southwest wonderful to fly with and deal with…. Fast forward to October of this year (2008) I lost my Father and needed to get two flights booked. I was obligated to use Delta in that they were the only Airlines to fly into the small town my Parents lived in. I had no access to a computer to book the flight because I was in transit, they charged me $50.00 dollars EACH ticket to have the privilege of talking to some ticket agent in a foreign country. FIFTY DOLLARS to book a ticket and on top of that I had no other choice. If anyone that reads this does see Delta for what is. I have so many other choices and will NEVER fly Delta unless I have no other choice regardless of the cost.